Refund Policy

This policy outlines the conditions under which Ironveil issues refunds. Refund eligibility Refunds are available within 30 days of the delivery date. To qualify, products must be returned in unused, original condition with all original packaging intact. Refund process Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days. Late or missing refunds If you have not received your refund after 10 business days, first check your bank account and contact your credit card company, as processing times may vary. If you have done this and still have not received your refund, please contact us at support@ironveil.com. Sale items Only regular-priced items may be refunded. Sale or discounted items are not eligible for refunds unless defective. Defective or incorrect items If you received a defective, damaged, or incorrect item, please contact us at support@ironveil.com immediately with your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you. Contact For refund questions, please contact us at support@ironveil.com.